At KOTU, we are committed to ensuring your child’s school essentials are delivered safely, reliably, and on time.
-
Delivery Coverage & Logistics:
- We currently ship across India using trusted courier partners such as Delhivery, Xpressbees, and Bluedart.
- You will receive tracking details via email or WhatsApp once your order has been dispatched.
- Orders are typically processed and shipped within 5–7 working days from the date of order confirmation.
- Dispatches are not made on Saturdays, Sundays, or public/gazetted holidays.
-
Estimated Delivery Timelines:
- NCR Region: 2–3 working days
- Chennai: 5–7 working days
- Bengaluru: 5–7 working days
-
Customer Support:
For any delivery-related queries, you may contact our team at
support@kotu.co.in | +91-9999673819
(Available Monday to Friday, 8:30 AM – 5:30 PM) -
Fulfilment Approach:
- All school-specific orders are serviced through our central warehouse in Delhi/NCR to ensure streamlined and secure delivery to your doorstep.
- We are working on expanding with local hubs and dark stores near school campuses for faster express deliveries and in-person pickup options in the future.
-
Please Note:
- Currently, in-person pickup is not available for school-specific orders. All orders are dispatched from our central warehouse. We're actively working on opening local dark stores and regional hubs to make delivery faster and more convenient.
Urgent Orders / Same-Day Shipping (Delhi–NCR Only)
- For urgent requirements within Delhi–NCR, we offer same-day shipping via Porter or Borzo if the order is placed before 12:00 noon.
- Delivery charges will be borne by the customer at actuals.
- This service is provided without insurance coverage for loss or damage during transit.